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Shipping Policy

What is your shipping policy?

SHIPPING RATES FOR U.S.

Olive Kollection offers the following domestic flat rate shipping options: All U.S. states including Alaska, Hawaii and APO/FPO/DPO addresses, American Samoa, Guam, Puerto Rico & U.S. Virgin Islands.

  • Free U.S. standard shipping via USPS (2-10 days) on purchases with a subtotal $35 and over, excluding taxes and after any promotions and discounts are applied.
  • $5 flat fee for standard shipments via USPS (2-10 days) with a subtotal of less than $35, excluding taxes and after any promotions and discounts are applied.
  • $15 for USPS Priority 2-3 business days (note that this is for the delivery time; standard fulfillment schedule in terms of processing an order apply) - does not apply to shipments outside of the U.S. 

All products are shipped directly from Orange County, CA. Orders placed before 3 pm PST/PDT will be processed and shipped the next business day. Orders placed on Fridays and over the weekend will be processed and shipped on the following Monday. Shipping confirmation email along with tracking information, if available, will be sent when your order is processed. 

*Please note we are not responsible for any lost or stolen packages, nor are we responsible for returned or delayed packages by the postal service. We are not responsible for undelivered or misdelivered packages due to address incorrectly entered by the customer. 

SHIPPING RATES TO CANADA

Olive Kollection also ships via USPS Intl First Class Mail to Canada. This service has tracking. 

First class mail takes 5~15 business days and is a flat rate of $10 for all orders. 
We also offer free standard shipping to Canada for orders of $100 or more. 

*We do not accept returns or exchanges on international orders and shipments, including those from Canada. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased - discounts are not considered in the customs total value.

SHIPPING INTERNATIONALLY 

We are also able to ship internationally. We currently ship via USPS Intl First Class Mail to: Australia, Austria, Belgium, Costa Rica, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Luxembourg, Malaysia, New Zealand, Norway, The Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vietnam, all via USPS International Economy. This service takes anywhere up to 21 business days and has a flat rate of $20. For purchases above $125.00, shipping is free, before taxes and gift card purchases. This service includes tracking. 

If you are currently residing in another region and would like to place an order with OliveKollection.com please email info@OliveKollection.com.

*We do not accept returns or exchanges on international orders and shipments, including those from Canada. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased - discounts are not considered in the customs total value.

When will my order ship?

  • Orders submitted before 12 pm (PST) Monday through Thursday are processed the same day and shipped the next day.
  • Orders submitted after 12 pm(PST) Monday through Thursday are processed the next day and shipped the day after.
  • Orders submitted after 12 pm(PST) on Friday are shipped on the following Monday as our warehouse is closed over the weekend.

Please note that our warehouse closes on weekends (Sat and Sun) and major holidays.

Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.

Is there a sales tax charge on my order?

We collect sales tax in accordance with tax laws and regulations mandated by each state.  Sales tax, if any, will be reflected in your cart at checkout.

How do I track my order?

You will receive a shipping confirmation with a tracking number via e-mail when your order ships for U.S. Domestic, Canada and International orders if tracking is available.  If you have any questions, please reach out to us at info@olivekollection.com.